Refund Policy

At Glouvex, your satisfaction is our priority. If upon receiving your product you find a manufacturing defect or are simply not satisfied with the purchase, you may request an exchange or return according to the conditions detailed below.

Timeframes

• Product dissatisfaction (Withdrawal): up to 7 calendar days from receipt.

• Factory defect: up to 30 calendar days from receipt.

For visible damages (broken glass, missing pieces, scratches, etc.), the customer must notify us within a maximum of 24 hours after delivery, sending photos or a video of the product and its packaging. After this period, the damage will be considered a result of misuse.

Return Conditions

The product must be unused and in its original packaging, with all included accessories and components.

Returns will not be accepted if the item was altered or modified (for example, removing links from a bracelet).

Once the product is received and the quality analysis is approved, the customer may choose to:

• Exchange it for another product available in stock.

• Receive a refund for the product's value.

The shipping cost is non-refundable if the product delivered matches the order and is in good condition.

Warranty

All products come with a 30-day warranty from the date of receipt. To activate the warranty, the customer must send a video of up to 1 minute or clear photos showing the defect, along with the original packaging and the visible label.

Important: The warranty does not cover

• Aesthetic damage after purchase (broken screen, scratches, dents).

• Damage caused by liquids or moisture.

• Unauthorized repair attempts or modifications.

• Improper use of accessories.

• Natural wear and tear from use (scratches, oxidation, loss of shine, battery reduction, etc.).

• Unrecommended resistance tests (impacts, exposure to water or excessive pressure).

Support

Glouvex does not offer technical service or authorized assistance. For any questions or warranty management, you can contact us via the contact email provided.